Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on your site authentic?
Yes, every timepiece at Timeless Luxury Watches is guaranteed 100% authentic. Each watch undergoes a rigorous inspection by our certified master watchmakers and comes with a certificate of authenticity.
What kind of warranty do you provide?
We provide a comprehensive 24-month limited warranty on all pre-owned watches, covering internal mechanical defects. New watches are covered by the original manufacturer’s warranty.
Do you offer international shipping?
We ship worldwide via insured express couriers such as FedEx and DHL. All international shipments are fully tracked and require a signature upon delivery for your security.
What is your return policy?
We offer a 14-day hassle-free return period. If you are not completely satisfied, you can return the watch in its original, unworn condition with all security tags intact for a full refund.
Can I trade in my current watch for a new one?
Absolutely. We offer a competitive trade-in program. Simply submit your watch details through our 'Sell/Trade' portal to receive a preliminary valuation within 24-48 hours.
How should I maintain my luxury watch?
We recommend a professional service every 3 to 5 years to ensure mechanical precision. Avoid exposing your watch to extreme temperatures or strong magnetic fields, and always ensure the crown is screwed down before water exposure.